First, be sure that you have joined our Queue For Service before sending in your stereo to be worked on!
Make sure you include the packing slip, which can be found here. Really, we do need you to print out the packing slip and answer the questions. Be sure and tell us anything we need to know, or you want done to your Sansui. Even though we may have had a long phone conversation, or many emails, that doesn’t mean that I can remember the particular unit when we pull it out of the box.
Sansui stereos are heavy, and although they are very ruggedly built, there’s nothing made that UPS/FedEx can’t destroy, or at least severely damage. Even though you buy insurance, they will not pay a claim unless their packing guidelines are followed. Those can be found Here for UPS and Here for FedEx.
We’ve started making custom boxes for you to send your stereo in, more information about these custom boxes can be found here.
Since most people do not have access to a well equipped shipping department, how does one ship a Sansui so that it has the best chance of arriving here at QRX Restore in good condition?
If you want to do it yourself, here’s a workable method to create the all important box:
- Attach the packing slip and wrap the unit in at least two layers of bubble wrap. Extra layer on front and rear panel.
- Open the top to a larger box. You can get boxes at Uhaul stores, or most home improvement centers. If you can find a box exactly the right size, use it and skip the next two steps.
- Lay the opened box out on a table and place the bubble wrapped Sansui inside in the middle of the box.
- Fold the cardboard tightly around the unit, making a box out of the bigger box that exactly fits your bubblewrapped Sansui. Use box cutters to trim the excess cardboard, and corners, and tape it together using packing tape.
- Now, pack this box in an even larger box that has at least 2” of packing material all around the inner box. Best choice for packing material is foam board, which you can cut from sheet bought at home improvement centers. You may also use various other types of foam (the foam mattress type), wadded up newspapers, or most anything that is light and firm, and will absorb shock and return to its original shape. Least desirable is foam peanuts, which tend to move around and get compressed, giving less and less protection as your Sansui makes its way to us. If it is not feasible to put your Sansui into two boxes, be sure to use some kind of firm shock absorber, like foam board. Your Sansui should not be able to be shaken inside the box, it should be held firmly by foam board or some similar shock absorber.
- Insure your unit. I say this with trepidation, as we have spent over 6 mos. getting reimbursed on a smashed unit that met all the shippers guidelines, and they admitted it was their fault. They had to have dropped it off a truck., but like all insurance companies, they do not want to pay.
Again, make sure you include the packing slip, which you can print here. Answer the questions as best you can and tell us anything out of the ordinary about your Sansui. Even though we may have emailed several times, or talked on the phone, that doesn’t mean I will remember all of it when I see your unit (they do look alike HI HI) We attach the packing slip to your unit while we work on it, so be sure to tell us anything you want us to know, or to do, on the packing slip. I know, we said this twice. It’s confusing when we don’t get the packing slip.
Remember, you must contact us first to get in the Queue For Service, and be given the go-ahead to ship. Read about the queue here.